1. Introduction
At Life Skills 911, LLC, we strive to provide the best educational workshops possible. We understand that circumstances may arise that require you to cancel your registration. This Refund Policy outlines the terms and conditions for refunds.
2. Cancellation by Participant
2.1. Full Refund
- Timeframe: If you cancel your registration at least 10 business days before the workshop start date, you will receive a full refund.
- Procedure: To cancel your registration, please contact us at info@lifeskills911.com or (562) 508-6690. Include your registration details and reason for cancellation.
2.2. Partial Refund
- Timeframe: If you cancel your registration between 6 and 9 business days before the workshop start date, you will receive a 50% refund.
- Procedure: To cancel your registration, please contact us at at info@lifeskills911.com or (562) 508-6690. Include your registration details and reason for cancellation.
2.3. No Refund
- Timeframe: If you cancel your registration 5 business days or less before the workshop start date, no refund will be issued.
- Procedure: We recommend you contact us immediately if you need to cancel within this timeframe to discuss possible options.
3. Cancellation by Company
3.1. Full Refund
- Circumstances: If Life Skills 911, LLC cancels the workshop due to unforeseen circumstances (e.g., instructor illness, low enrollment), you will receive a full refund.
- Notification: You will be notified as soon as possible via the contact information provided during registration.
4. Transfer of Registration
4.1. Transfer to Another Workshop
- Timeframe: You may transfer your registration to another workshop of equal or lesser value if you notify us at least 6 business days before the original workshop start date.
- Procedure: Contact us at info@lifeskills911.com or (562) 508-6690 to request a transfer. Include your registration details and the workshop to which you would like to transfer.
4.2. Transfer to Another Participant
- Timeframe: You may transfer your registration to another participant if you notify us at least 6 business days before the workshop start date.
- Procedure: Contact us at info@lifeskills911.com or (562) 508-6690 with the new participant’s details and your registration information.
5. Refund Process
- Processing Time: Refunds will be processed within 14 business days of the approved cancellation request.
- Method: Refunds will be issued via the original payment method used during registration.
6. Non-Refundable Items
Any materials or products purchased separately from the workshop registration fee are non-refundable.
7. Contact Information
If you have any questions or need to request a refund, please contact us at:
Email: info@lifeskills911.com
Phone: (562) 508-6690
Address: 6475 E Pacific Coast Highway, #316, Long Beach, CA 90803
By registering for our workshops, you acknowledge that you have read, understood, and agree to this Refund Policy.